Privacy Policy

Kia Glitz (“we,” “our,” or “us”) is committed to safeguarding the privacy and personal information of every individual who engages with our brand and online store at kiaglitz.com (the “Platform”). This Privacy Policy governs the collection, use, storage, and disclosure of personal information in connection with your use of the Platform and any services offered therein.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

In the course of providing our services, we may collect the following categories of personal information:

Identity & Contact Information — name, email address, phone number, billing address, and shipping address
Financial Information — payment card details and transaction records, processed exclusively through secure, PCI-DSS compliant, third-party payment gateways. We do not store your payment card or financial account details on our servers
Account Information — login credentials, preferences, and account settings
Transaction Information — details of products viewed, purchased, returned, or exchanged
Device & Usage Information — IP address, browser type, device identifiers, and interaction data collected through cookies and similar technologies
Communications — correspondence submitted through customer support or inquiry channels

How We Collect Information

Directly from you, when you create an account, place an order, or communicate with us
Automatically, through your use of the Platform via cookies and similar tracking technologies
From trusted third-party service providers who assist in operating the Platform

Purpose of Collection and Use

We collect and process personal information solely for the following purposes:

To process and fulfill orders, including payment, shipping, and returns
To manage and maintain your account on the Platform
To communicate with you regarding your orders, account, or inquiries
To personalize your experience and improve the Platform
To send promotional communications, where you have consented to receive them
To detect, prevent, and address fraudulent or unauthorized activity
To comply with applicable legal obligations under Indian law

We do not use your personal information for any purpose beyond what is described herein without your prior consent.

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With service providers engaged to support our operations — including payment processors, logistics partners, cloud infrastructure providers, and customer support platforms — who are bound by confidentiality obligations
With our technology platform provider, Shopify Inc., which hosts and powers the Platform
When required by law, court order, or governmental authority under applicable Indian legislation
In connection with a corporate restructuring, merger, or acquisition, subject to equivalent privacy protections

Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and support marketing activities. You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your personal information, subject to legal retention obligations
Withdraw consent for processing, where processing is based on consent
Nominate an authorized representative to exercise these rights on your behalf

To exercise any of the above rights, write to us at contact@kiaglitz.com with subject “Personal Data Request — Kia Glitz”. We will respond within 30 working days.

Grievance Officer

In accordance with the IT Rules 2011, we have appointed a Grievance Officer to address concerns relating to the processing of your personal information.
📧 grievance@kiaglitz.com
All grievances will be acknowledged and addressed within 90 days of receipt.

Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. The revised policy will be published on the Platform. Continued use of the Platform following any amendment constitutes your acceptance of the updated terms.

For any questions relating to this Privacy Policy:
📧 contact@kiaglitz.com