Refund policy

Return & Refund Policy

At Kia Glitz, every piece is crafted with precision and dispatched with care. We are committed to ensuring that your experience with us reflects the quality and elegance of our jewellery. This policy governs returns, exchanges, and refunds for purchases made on kiaglitz.com (the "Platform").

By placing an order on the Platform, the customer confirms they have read and accepted the terms of this policy in full.

Order Cancellations

Orders may be cancelled within 2 hours of placement, provided the order has not yet been dispatched. To request a cancellation, email contact@kiaglitz.com with the subject line "Cancellation Request — Order #[Your Order Number]" immediately after placing your order.

Customised, personalised, and made-to-order pieces cannot be cancelled once production has commenced. Orders that have been dispatched cannot be cancelled — please refer to the return process below.

Eligibility for Return or Exchange

A return or exchange request will be considered only if all of the following conditions are met:

  • The request is raised within 7 days of the date of delivery.
  • The item is unused, unworn, and in its original condition.
  • All original packaging, tags, pouches, certificates, and accessories are intact and included.
  • The item is not from a category listed under Non-Returnable Items below.
  • A valid proof of purchase (order confirmation or invoice) is provided.
  • An unboxing video clearly showing the sealed package and its contents at the time of opening is submitted along with the request.

The unboxing video is mandatory. Requests submitted without an unboxing video will not be eligible for consideration under any circumstance. This is a firm condition with no exceptions.

Non-Returnable Items

The following categories are strictly non-returnable and non-refundable:

  • Customised, personalised, or made-to-order jewellery.
  • Items purchased during sale, promotional, or clearance events.
  • Gift cards and vouchers.
  • Items that have been worn, altered, resized, or repaired outside of Kia Glitz.
  • Items returned without original packaging or missing any included accessories.
  • Items where the return request is raised beyond 7 days of delivery.
  • COD orders where the handling charge is disputed or refused at delivery.

Damaged or Defective Items

If you receive an item that is damaged or defective at the time of delivery:

  • Raise a request within 48 hours of delivery at contact@kiaglitz.com with the subject line "Defective Item — Order #[Your Order Number]".
  • Attach your unboxing video and clear photographs of the defect.
  • Upon verification, we will offer a replacement or store credit at our discretion.

We do not offer cash refunds for defective items unless a replacement is unavailable.

Exchange Policy

  • Exchanges are offered for a different size or style of equal or higher value, subject to availability.
  • If the exchanged item is of higher value, the difference must be paid by the customer prior to dispatch.
  • Each order is eligible for one exchange only.
  • Shipping charges for the return of the original item are borne by the customer. Kia Glitz will bear the shipping cost for dispatch of the exchanged item.

Refund Policy

Refunds are issued only in the following circumstances:

  • The ordered item is out of stock and a suitable replacement cannot be offered.
  • The item delivered is materially different from what was ordered, as verified by our team.
  • Kia Glitz cancels the order due to circumstances on our end.

Refunds, where applicable, will be processed to the original mode of payment or as store credit within 7 business days.

Refunds will not be processed for:

  • Change of mind after purchase.
  • Dissatisfaction with design based on personal preference.
  • Minor variations in colour, finish, or appearance due to photography lighting or screen display settings.
  • Delays in delivery caused by logistics partners or circumstances beyond our control.

Return Process

  1. Email us at contact@kiaglitz.com with the subject line "Return Request — Order #[Your Order Number]" within 7 days of delivery.
  2. Include your order details, reason for return, unboxing video, and supporting photographs.
  3. Our team will review your request within 3–5 business days and communicate the outcome.
  4. If approved, you will receive a return shipping address. Items must be shipped within 48 hours of approval.
  5. Items must be securely packed. Kia Glitz is not responsible for items damaged in transit during return shipment.
  6. Upon receipt and quality inspection, the exchange or store credit will be processed within 7 business days.

Conditions That Void a Return Request

Kia Glitz reserves the right to reject a return or exchange request without prior notice if:

  • The item shows signs of wear, damage, or tampering not present at the time of dispatch.
  • The original packaging, tags, or accessories are missing or damaged.
  • The unboxing video is absent, edited, or does not clearly show the sealed package being opened.
  • The request is made beyond the stipulated timeframe.
  • The item falls under the non-returnable category.

Rejected items will be returned to the customer at their shipping cost.

Consumer Rights Under Indian Law

Nothing in this policy limits or excludes your statutory rights under the Consumer Protection Act, 2019 or any other applicable Indian legislation. In the event of a genuine dispute, customers may approach the appropriate consumer forum.

Grievance

For escalated grievances, please contact us at

grievance@kiaglitz.com. 

All grievances will be addressed within 90 days of receipt.

Contact

Email: contact@kiaglitz.com

Subject: Return Request — Order #[Your Order Number]