Privacy policy

Privacy Policy

Kia Glitz ("we," "our," or "us") is committed to safeguarding the privacy and personal information of every individual who engages with our brand and online store at kiaglitz.com (the "Platform"). This Privacy Policy governs the collection, use, storage, and disclosure of personal information in connection with your use of the Platform and any services offered therein.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

In the course of providing our services, we may collect the following categories of personal information:

Identity & Contact Information — name, email address, phone number, billing address, and shipping address.
Financial Information — payment card details and transaction records, processed exclusively through secure, PCI-DSS compliant, third-party payment gateways. We do not store your payment card or financial account details on our servers.
Account Information — login credentials, preferences, and account settings.
Transaction Information — details of products viewed, purchased, returned, or exchanged.
Device & Usage Information — IP address, browser type, device identifiers, and interaction data collected through cookies and similar technologies.
Communications — correspondence submitted through customer support or inquiry channels.

How We Collect Information

Personal information is collected through the following means:

Directly from you, when you create an account, place an order, or communicate with us.
Automatically, through your use of the Platform via cookies and similar tracking technologies.
From trusted third-party service providers who assist in operating the Platform.

Purpose of Collection and Use

We collect and process personal information solely for the following purposes:

To process and fulfill orders, including payment, shipping, and returns.
To manage and maintain your account on the Platform.
To communicate with you regarding your orders, account, or inquiries.
To personalize your experience and improve the Platform.
To send promotional communications, where you have consented to receive them.
To detect, prevent, and address fraudulent or unauthorized activity.
To comply with applicable legal obligations under Indian law.

We do not use your personal information for any purpose beyond what is described herein without your prior consent.

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With service providers engaged to support our operations — including payment processors, logistics partners, cloud infrastructure providers, and customer support platforms — who are bound by confidentiality obligations.
With our technology platform provider, Shopify Inc., which hosts and powers the Platform. Shopify's privacy practices are governed by the Shopify Consumer Privacy Policy.
When required by law, court order, or governmental authority under applicable Indian legislation.
In connection with a corporate restructuring, merger, or acquisition, subject to equivalent privacy protections.

Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and support marketing activities. You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

By creating an account or placing an order on the Platform, you consent to receiving transactional and promotional communications from us via email, SMS, and other digital channels. You may withdraw this consent at any time by writing to us or using the unsubscribe option available in our communications. Please note that withdrawal of marketing consent will not affect the delivery of transactional communications related to your orders.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we endeavor to maintain the highest standards of data security, no method of electronic transmission or storage is entirely infallible.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Upon the expiry of the applicable retention period, your information will be securely deleted or anonymized.

Children's Privacy

The Platform is intended for use by individuals who have attained the age of majority under applicable law. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party platforms you visit.

Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information, subject to legal retention obligations.
Withdraw consent for processing, where processing is based on consent.
Nominate an authorized representative to exercise these rights on your behalf.

To exercise any of the above rights, or to withdraw consent previously granted, please write to us at contact@kiaglitz.com with the subject line "Personal Data Request — Kia Glitz". We will respond within 30 working days of receipt of your written request. Please note that withdrawal of consent may affect our ability to provide certain services to you.

Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address concerns relating to the processing of your personal information.

Email: grievance@kiaglitz.com

All grievances will be acknowledged and addressed within 90 days of receipt.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law. The revised policy will be published on the Platform. Continued use of the Platform following any such amendment constitutes your acceptance of the updated terms.

Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:

Kia Glitz
Mumbai, Maharashtra
Email: contact@kiaglitz.com
Grievance: grievance@kiaglitz.com