Shipping policy

Shipping Policy

At Kia Glitz, every order is handled with the same care and attention that goes into crafting our jewellery. We partner with trusted logistics providers to ensure your purchase reaches you securely and in pristine condition.

Please read this policy carefully before placing your order. By placing an order on kiaglitz.com (the "Platform"), you acknowledge and accept the terms outlined herein.

Order Processing & Dispatch

All orders are subject to payment verification and quality inspection prior to dispatch. Kia Glitz reserves the right to withhold dispatch pending successful payment confirmation.

Working days exclude Sundays and public holidays. Orders placed after 12:00 PM IST will be processed the following working day. Dispatch timelines are estimates and not guaranteed commitments. Kia Glitz shall not be liable for delays in dispatch caused by payment processing, stock verification, or circumstances beyond our reasonable control.

Delivery Timelines

Estimated delivery timelines are displayed on the product page and at checkout, based on your pincode and selected items. These are indicative estimates only and do not constitute a guaranteed delivery date or a contractual obligation on the part of Kia Glitz.

Kia Glitz shall not be held liable for any loss, inconvenience, or claim arising from delivery delays caused by logistics partners, weather conditions, public holidays, regional restrictions, or any other circumstances beyond our reasonable control.

Shipping Charges

  • Prepaid Orders — Complimentary shipping across India.
  • Cash on Delivery (COD) — A handling charge of ₹99 is applicable per order, disclosed at checkout.
  • COD is not available for orders above ₹1,000 (Rupees One Thousand) or for customised, made-to-order, or bridal pieces.
  • Kia Glitz reserves the right to modify shipping charges and COD availability at any time without prior notice.

Transfer of Risk

Once an order is dispatched and handed over to our logistics partner, the risk of loss, damage, or delay transfers to the customer. Kia Glitz's responsibility for the physical condition of the product ceases upon handover to the logistics partner.

Kia Glitz is not liable for any loss or damage occurring during transit after dispatch, except where the damage is attributable to inadequate packaging on our part, as determined solely by Kia Glitz.

Packaging & Transit Safety

All Kia Glitz orders are dispatched in tamper-evident, secure packaging. If your package arrives visibly damaged, tampered, or unsealed:

  • Do not accept the delivery.
  • Raise a complaint with the delivery executive at the time of refusal and obtain a written acknowledgement or proof of refusal.
  • Notify us within 24 hours at contact@kiaglitz.com with the subject line "Transit Damage — Order #[Your Order Number]", along with photographs and your order details.

Acceptance of a visibly damaged or tampered package without raising a complaint at the time of delivery shall be deemed acceptance of the package in its delivered condition. Kia Glitz shall not entertain any transit damage claims after acceptance without contemporaneous evidence.

Failed Delivery & Return to Origin (RTO)

If a delivery attempt is unsuccessful due to:

  • The recipient being unavailable at the delivery address.
  • An incorrect, incomplete, or undeliverable address provided at the time of ordering.
  • Refusal to accept delivery without valid cause.

The logistics partner will make up to 2 delivery attempts. After failed attempts, the package will be returned to our facility (Return to Origin — RTO).

In the event of an RTO:

  • Re-dispatch will be subject to a fresh shipping charge payable by the customer prior to re-dispatch.
  • Kia Glitz is not liable for any delay, loss, or damage arising from failed delivery due to reasons attributable to the customer.
  • If the customer does not request re-dispatch within 3 days of RTO notification, Kia Glitz reserves the right to restock the item and issue store credit (wallet money) for the order value, net of shipping and handling charges.

Incorrect Address

The customer is solely responsible for providing an accurate and complete delivery address with Pin-code at the time of placing the order. Kia Glitz shall not be liable for non-delivery, delay, or loss arising from an incorrect or incomplete address. Address correction requests after dispatch cannot be guaranteed and are subject to logistics partner capabilities and additional charges.

Unserviceable Pincodes

Certain pincodes may fall outside our current delivery network. Serviceability is displayed at checkout. If a pincode becomes unserviceable after an order is placed, our team will contact you within 48 hours to offer an alternative delivery arrangement or a full refund. Kia Glitz shall not be liable for delays arising from pincode unserviceability beyond this notification obligation.

Order Tracking

Once your order is dispatched, a tracking link will be shared via SMS and email to the contact details provided at checkout. Kia Glitz is not responsible for tracking notifications not received due to incorrect contact details provided by the customer or due to network failure or technical glitch.

For tracking assistance, contact us at contact@kiaglitz.com with the subject line "Tracking Query — Order #[Your Order Number]".

Delays & Force Majeure

Kia Glitz shall not be liable for shipping or delivery delays arising from:

  • Adverse weather conditions, natural disasters, or acts of God.
  • Epidemics, pandemics, or public health emergencies.
  • Acts of terrorism, war, civil unrest, or government-imposed restrictions.
  • Strikes, lockdowns, or logistics network disruptions.
  • Failure of third-party infrastructure including courier networks or technology systems.

In such events, Kia Glitz will make reasonable efforts to communicate proactively and resume normal operations at the earliest. No compensation shall be payable for delays attributable to Force Majeure events.

Limitation of Liability

Kia Glitz's maximum liability in connection with any shipping-related claim shall not exceed the value of the specific order in question. Kia Glitz shall not be liable for any indirect, consequential, or punitive damages arising from shipping delays, non-delivery, or transit damage.

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

Amendments

Kia Glitz reserves the right to amend this Shipping Policy at any time without prior notice. The revised policy will be published on the Platform. Continued use of the Platform following any amendment constitutes your acceptance of the updated terms.

Contact

For all shipping-related queries:

Email: contact@kiaglitz.com

escalated grievances: Email: grievance@kiaglitz.com

All grievances will be addressed within 90 days of receipt.