Return & Refund Policy

Return & Refund Policy

At Kia Glitz, every piece is crafted with precision and dispatched with care. This policy governs returns, exchanges, and refunds for purchases on kiaglitz.com. Placing an order means you have read and accepted these terms.

Order Cancellations

Orders may be cancelled within 2 hours of placement, provided the order has not yet been dispatched. To request cancellation, email contact@kiaglitz.com with subject "Cancellation Request — Order #[Your Order Number]" immediately after placing the order.

Customised, personalised, and made-to-order pieces cannot be cancelled once production has commenced. Orders that have been dispatched cannot be cancelled — refer to the return process below.

Eligibility for Return or Exchange

A return/exchange request is considered only if all of the following conditions are met:

  • Raised SAME DAY of the date of delivery.
  • Item is unused, unworn, and in its original condition
  • All original packaging, tags, pouches, certificates, and accessories are intact and included
  • Item is not from a category listed under Non-Returnable Items
  • A valid proof of purchase (order confirmation or invoice) is provided
  • An unboxing video clearly showing the sealed package and its contents at the time of opening is submitted — this is mandatory; requests without one are not eligible

Non-Returnable Items

  • Customised, personalised, or made-to-order jewellery
  • Items purchased during sale, promotional, or clearance events
  • Gift cards and vouchers
  • Items that have been worn, altered, resized, or repaired outside of Kia Glitz
  • Items returned without original packaging or missing accessories
  • Items where the return request is raised beyond 7 days of delivery
  • COD orders where the handling charge is disputed or refused at delivery

Damaged or Defective Items

Raise a request within SAME DAY of the date of delivery at contact@kiaglitz.com with subject "Defective Item — Order #[Your Order Number]" and attach your unboxing video and clear photographs. Upon verification, a replacement or store credit is offered at Kia Glitz's discretion. Cash refunds are not offered for defective items unless a replacement is unavailable.

Exchange Policy

Exchanges are offered for a different size or style of equal or higher value, subject to availability. If the exchanged item is of higher value, the difference must be paid prior to dispatch. Each order is eligible for one time exchange only. Shipping charges for the return of the original item are borne by the customer; Kia Glitz bears the shipping cost for dispatch of the exchanged item.

Refund Policy

Refunds are issued only in these circumstances:

  • The ordered item is out of stock and a suitable replacement cannot be offered
  • The item delivered is materially different from what was ordered, as verified by our team
  • Kia Glitz cancels the order due to circumstances on our end

Refunds, where applicable, are processed to the original mode of payment or as store credit within 7 business days.

Refunds will not be processed for: change of mind after purchase; dissatisfaction with design based on personal preference; minor variations in colour or finish due to photography lighting or screen display settings; delays caused by logistics partners.

How to Initiate a Return or Exchange

  1. Email contact@kiaglitz.com with subject "Return Request — Order #[Your Order Number]" within 7 days of delivery
  2. Include your order details, reason for return, unboxing video, and supporting photographs
  3. Our team reviews the request within 3–5 business days and communicates the outcome
  4. If approved, a return shipping address is provided — items must be shipped within 24 hours of approval
  5. Upon receipt and quality inspection, the exchange or store credit is processed within 7 business days

Conditions That Void a Return Request

Kia Glitz reserves the right to reject a return/exchange request if:

  • The item shows signs of wear, damage, or tampering not present at dispatch
  • Original packaging, tags, or accessories are missing or damaged
  • The unboxing video is absent, edited, or does not clearly show the sealed package being opened
  • The request is made beyond the stipulated timeframe
  • The item falls under the non-returnable category

Rejected items will be returned to the customer at their shipping cost.

For all return, exchange, or refund queries:
📧 contact@kiaglitz.com
For escalated grievances: grievance@kiaglitz.com