Shipping Policy

At Kia Glitz, every order is handled with the same care and attention that goes into crafting our jewellery. We partner with trusted logistics providers to ensure your purchase reaches you securely and in pristine condition.

By placing an order on kiaglitz.com, you acknowledge and accept the terms outlined herein.

Order Processing & Dispatch

All orders are subject to payment verification and quality inspection prior to dispatch. Working days exclude Sundays and public holidays. Orders placed after 12:00 PM IST will be processed the following working day. Dispatch timelines are estimates and not guaranteed commitments.

Shipping Charges

Prepaid Orders — Complimentary shipping across India
Cash on Delivery (COD) — A handling charge of ₹99 is applicable per order, disclosed at checkout
COD is not available for orders above ₹1,000 or for customised, made-to-order, or bridal pieces

Delivery Timelines

Estimated delivery timelines are displayed on the product page and at checkout, based on your pin-code and selected items. These are indicative estimates only and do not constitute a guaranteed delivery date.

Packaging & Transit Safety

All Kia Glitz orders are dispatched in tamper-evident, secure packaging. If your package arrives visibly damaged, tampered, or unsealed:

Do not accept the delivery
Raise a complaint with the delivery executive at the time of refusal and obtain written acknowledgement
Notify us within 24 hours at contact@kiaglitz.com with subject “Transit Damage — Order #[Your Order Number]”, along with photographs and order details

Failed Delivery & Return to Origin (RTO)

If delivery is unsuccessful, the package will be returned to our facility. In the event of an RTO:

Re-dispatch is subject to a fresh shipping charge payable by the customer
If re-dispatch is not requested within 3 days of RTO notification, Kia Glitz reserves the right to restock the item and issue store credit for the order value, net of shipping and handling charges

Unserviceable Pincodes

Certain pincodes may fall outside our current delivery network. Serviceability is displayed at checkout. If a pincode becomes unserviceable after an order is placed, our team will contact you within 48 hours to offer an alternative or a full refund.

Force Majeure

Kia Glitz shall not be liable for shipping or delivery delays arising from adverse weather, natural disasters, pandemics, acts of terrorism, government-imposed restrictions, or failure of third-party infrastructure. No compensation shall be payable for delays attributable to Force Majeure events.

For all shipping-related queries:
📧 contact@kiaglitz.com