Frequently Asked Questions

A concise guide to jewellery details, delivery and order support at Kia Glitz.

About Our Jewellery

Where can I find material and size details?

Refer to the individual product description for the details available for that design. For clarification before ordering, email contact@kiaglitz.com with the product name.

Is every piece waterproof or suitable for sensitive skin?

These properties should not be assumed for every design. Check the individual product description for stated materials and care information. Contact us if you need further details before ordering.

How should I care for my fashion jewellery?

As a general precaution, avoid contact with water, perfume, cosmetics and household chemicals. Wipe gently with a soft, dry cloth after wear and store pieces separately in a dry place. Follow any care instructions supplied for your piece.

Shipping & Delivery

Do you deliver across India?

Delivery within India is subject to pincode serviceability. Check availability for your address at checkout.

What are the shipping charges?

Prepaid orders receive complimentary shipping across India. Cash on Delivery orders carry a ₹99 handling charge per order. Review the charges shown at checkout before placing your order.

Is Cash on Delivery available?

COD is not available for orders above ₹1,000 or for customised, made-to-order or bridal pieces. Check the payment options available for your order at checkout.

When will my order arrive?

Refer to the estimated delivery information on the product page and at checkout for your pincode and selected items. Delivery dates are estimates, not guarantees. Working days exclude Sundays and public holidays. Orders placed after 12:00 PM IST are processed the following working day.

How can I get help with tracking?

Email contact@kiaglitz.com with your order number to request a delivery update.

What if my package looks damaged or tampered with?

The Shipping Policy asks you not to accept a visibly damaged, tampered or unsealed package. Notify contact@kiaglitz.com within 24 hours with photographs and order details. Review the Shipping Policy for the full steps.

Order Assistance

Can I cancel my order?

Cancellation may be requested within two hours of placing an order, provided it has not been dispatched. Customised, personalised and made-to-order pieces cannot be cancelled once production has begun. Email contact@kiaglitz.com promptly with your order number. See the Return & Refund Policy for details.

What should I do if there is a problem with my order?

Contact contact@kiaglitz.com promptly with your order number, a description of the issue, clear photographs and your unboxing video. The Return & Refund Policy requires an unboxing video showing the sealed package and its contents at opening for return or exchange requests.

Can I return or exchange an item?

Returns and exchanges are subject to eligibility, exclusions and approval under the Return & Refund Policy. Review the full policy before ordering and contact us promptly about any issue. Do not send an item back before receiving approval and return instructions.

Are refunds available?

Refunds are limited to the circumstances set out in the Return & Refund Policy; they are not offered for change of mind or personal design preferences. Review the policy for applicable conditions and processing information.

How do I contact Kia Glitz?

For product questions and order support, email contact@kiaglitz.com.